Terms and Conditions

General:

The customer is responsible for informing Dewe Electrical of any change in their details, such as name, address, contact details, to allow timely issue of invoices.

It is Dewe Electrical’s responsibility to ensure that the jobs are started as soon as reasonably possible; however, scheduled jobs may be interrupted or delayed should an urgent job arise.

Dewe Electrical is entitled to rely on the accuracy of any plans, specifications or other information provided by the customer, either in writing or verbally and is not responsible for any corrections required should it later transpire that the original plans/specifications/information was inaccurate or inadequate.

Where a customer has supplied any goods or materials for work undertaken the customer takes responsibility for the suitability of, quality and any inherent faults of the supplied materials.  Dewe Electrical shall not be responsible for any defects, loss or damage resulting from the use of materials supplied by the customer, including damage to any materials supplied by Dewe Electrical.

Where any health and safety issues become apparent all work may be stopped at the sole discretion of Dewe Electrical until these have been resolved.

All work will be tested to ensure that it is electrically safe and is in accordance with the relevant standards under the Electrical Safety Regulations.  A COC or ESC will be issued where required, and the customer is responsible for keeping their copy for their own records.

Disputes regarding any work completed should be raised in writing within 7 calendar days of the work being completed.

The company shall not be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire flood, storm, pandemic or other event beyond the reasonable control of either party. 

Payment:

The customer is responsible for timely payment to the Dewe Electrical 2020 Limited bank account as specified on the issued invoices. 

Progress claims may be issued for all work completed within a one month period, for work that is extending beyond one month.  The date at which payment is due will be stated on each individual invoice.

Ownership of all goods used shall not pass from Dewe Electrical to the customer until all amounts owing to the company have been paid.

Non-payments may incur a fee of 10% of the invoice value per each month late, unless a prior arrangement has been made. 

Any debt collection costs required will be added to each invoice and are the responsibility of the customer.

Where a customer has left any item with Dewe Electrical for repair, modification etc, should this not be paid for or collected, the company may sell the item to recover the costs of repair etc.

Warranty:

All goods are subject to a 12 month warranty period from the installation date. All workmanship is subject to a 12 month warranty period from the completion date.  Please note these warranties exclude damages caused by external factors including, but not limited to:

  • Failure of the customer to properly maintain goods
  • Use of any goods for any application other than the specified use
  • Fair wear and tear

Quotations and Estimates:

All quotations and estimates are valid for 30 days from the written date of issue, unless otherwise stated.

Dewe Electrical may alter the quotations or estimate at any time due to circumstances beyond the company’s control.

Should additional products or services be required which were not accounted for in the original quotation or estimate the customer will be informed of this and is responsible for covering the cost of these additions.

A deposit of a percentage of the total quotation or estimate value may be required before work commences.

We look forward to working with you.

Contact us on: 06 323 6328